Customer Care

Returns & Refunds

We want you to understand your options if something about your order is not right. Please review this policy before requesting a return.

Return Window

You may request a return within 30 days of delivery, subject to the conditions below and any consumer rights that cannot legally be excluded.

Return Eligibility

For a change-of-mind return, items should generally be unused, in their original condition, and returned with their original packaging and included accessories, where applicable.

Some pet-care products may not be suitable for return after opening or use for hygiene or safety reasons, where permitted by law. This does not remove any rights that apply when an item is faulty, damaged, or incorrectly supplied.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photos where relevant.

We will review the information and explain the available options in accordance with our obligations under applicable law.

How to Request a Return

1. Visit our Contact page.
2. Provide your order number and explain why you are requesting a return.
3. Wait for our instructions before sending an item back.
4. Package any approved return securely and follow the instructions provided.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs. If your order arrives damaged or defective, email us a photo within 7 days of delivery and we'll send a free replacement or a full refund – you won't need to return the item.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days, subject to applicable law.

Your bank or payment provider may need additional time to display the refund after it has been processed.

Exchanges

We don't offer direct exchanges. To swap an item, request a return for the original item and place a new order for the one you'd like.

Late or Missing Refunds

If you have been notified that a refund was issued but it has not appeared, check your payment account and contact your payment provider. If you still need assistance, contact us with your order number.

Consumer Rights

This policy does not limit any consumer rights or remedies that cannot legally be excluded or restricted under the laws applicable to your purchase.

Contact Us

For help with a return or refund, please visit our Contact page or email drameerpec@gmail.com.