Order Processing

Orders are prepared for dispatch after payment has been confirmed. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Processing time: 1–3 business days.

Shipping Destinations

MyNeoPal focuses on customers in the United States and Canada. Available shipping destinations and delivery options are displayed during checkout. Please confirm that your shipping address is accepted before completing your order.

Shipping Costs

Free standard shipping on all orders to Canada and the United States. If any other delivery options are offered, their cost is shown at checkout before you pay.

Estimated Delivery Times

Delivery estimates depend on the destination, product, fulfilment location, and carrier. Transit times may be affected by weather, customs processing, peak shopping periods, carrier delays, or other circumstances outside our control.

United States: 7–14 business days after processing.

Canada: 7–14 business days after processing.

Order Tracking

When tracking is available, tracking information will be provided through an order notification or order-status page. Tracking may take some time to become active after a carrier receives a parcel.

Incorrect Shipping Addresses

Please check your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has been dispatched.

Orders Shipped in Multiple Packages

Some items may arrive separately if they are fulfilled from different locations. You may receive separate tracking details for each shipment.

Delayed, Lost, or Damaged Orders

If your order appears delayed, tracking stops updating, or a parcel arrives damaged, please contact us with your order number and relevant details. We will review the issue and explain the available next steps.

Contact Us

For shipping questions, please visit our Contact page. You can also email us at drameerpec@gmail.com. Include your order number if you have already placed an order.