Track Your Order
Order Updates
Track Your Order
Wondering where your pet essentials are? Follow the steps below to find your order status and tracking information.
Already Placed an Order?
Start by checking your order confirmation or shipping notification email. If tracking is available, you should find an order-status or tracking link there.
If you created a customer account, you may also be able to view your order through your account, depending on your store's account settings.
Tracking Tips
- Check your order confirmation and shipping notification emails.
- Allow time for tracking information to activate after the carrier receives your package.
- If your order is shipped in multiple packages, check whether separate tracking links were provided.
- Delivery estimates may change due to carrier operations, weather, customs, or other delays.
Can't Find Your Tracking Information?
If you cannot find a tracking link or your tracking information has not updated for an extended period, contact us. Include your order number and the email address used at checkout so we can help locate your order.
Still Waiting for Your Package?
Please review the estimated delivery information in our Shipping Policy. If your package appears to be lost or significantly delayed, contact us so we can review the available next steps.