Using MyNeoPal

Terms of Service

Please read these terms before using our website or placing an order.

1. Overview

These Terms of Service apply to your use of the MyNeoPal website and related shopping services. By using our website or placing an order, you agree to the applicable terms, subject to any rights that cannot legally be excluded.

2. Eligibility and Account Information

You agree to provide accurate and current information when placing an order or creating an account. You should keep your contact and account information up to date and take reasonable steps to protect your account credentials.

3. Products and Availability

We aim to display product descriptions, images, prices, and availability as accurately as reasonably possible. Colours and appearance may vary depending on your screen and device.

Product availability may change without notice. We do not guarantee that every product will always be available.

4. Prices and Orders

Product prices, applicable taxes, shipping charges, and available payment methods are displayed during shopping and checkout. Please review your order details before completing payment.

If an order needs to be reviewed or cancelled because of an apparent pricing error, suspected fraud, stock issue, or another valid reason, we will handle the matter in accordance with applicable law. Where a paid order is cancelled and a refund is required, the appropriate refund will be arranged.

5. Shipping and Delivery

Shipping information, available destinations, and delivery estimates are described in our Shipping Policy. Delivery estimates may change because of carrier delays, customs processing, weather, or other circumstances outside our control.

6. Returns and Refunds

Return and refund procedures are described in our Returns & Refunds Policy. Nothing in that policy or these terms limits consumer rights that cannot legally be excluded or restricted.

7. Acceptable Use

You must not misuse our website, attempt unauthorised access, interfere with its operation, submit fraudulent orders, distribute malicious code, or use our services in violation of applicable law or the rights of others.

8. Intellectual Property

Website content, branding, text, graphics, and other materials may be protected by intellectual property laws. You may not reproduce or commercially use protected materials without permission, except where permitted by law.

9. Third-Party Services

Our store may use third-party services for payments, shipping, fulfilment, analytics, customer support, or other functions. Those services may be subject to separate terms and privacy policies.

10. Errors and Changes

We may correct errors, update website content, or change product availability and store features. Any changes will be handled subject to applicable law and existing customer rights.

11. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful. Any permitted limitation of liability is subject to the consumer protection laws and other legal requirements applicable to your purchase.

12. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. This does not take away any consumer protection rights you have under the laws of the place where you live.

13. Changes to These Terms

We may update these terms to reflect changes in our business, website, services, or legal obligations. The current version should display the date it was last updated.

14. Contact Us

If you have questions about these terms, please visit our Contact page.